1. 收集的信息1. Information We Collect
- 账户信息：公司名称、联系人、邮箱、权限角色等。Account details: company name, contacts, email, and role permissions.
- 业务数据：订单、运单、追踪、账单及对账相关字段。Operational data: orders, shipments, tracking events, billing, and reconciliation fields.
- 技术日志：访问记录、接口调用日志、错误日志与安全审计日志。Technical logs: access records, API logs, error logs, and security audit events.
2. 使用目的与处理依据2. Purpose and Legal Basis
- 提供并优化出单、追踪、结算和客户支持服务。To deliver and improve shipment, tracking, settlement, and support services.
- 保障系统稳定性、安全性及合规审计要求。To maintain platform stability, security, and compliance/audit obligations.
- 处理依据通常包括：履行合同、合法权益、遵守法定义务或经您授权同意。Processing bases may include contract performance, legitimate interests, legal obligations, or your consent where required.
3. 数据共享3. Data Sharing
我们仅在履约所需范围内与承运商、技术服务商共享必要数据，并依据合同与法律要求进行管理。 We only share data required for fulfillment with carriers and service providers, governed by contracts and legal requirements.
- 我们不会将您的业务数据出售给第三方。We do not sell your business data to third parties.
- 在法律要求或监管调查场景下，我们可能依法披露必要信息。We may disclose necessary information when legally required or for regulatory investigations.
4. 跨境传输4. Cross-Border Transfers
如因履约或系统部署涉及跨境传输，我们将采取合同约束、最小化传输和安全措施进行保护。 Where cross-border transfer is necessary for fulfillment or infrastructure, we apply contractual safeguards, data minimization, and technical protections.
5. Cookie 与追踪技术5. Cookies and Tracking
- 我们可能使用必要 Cookie 维持登录状态与基础安全能力。We may use essential cookies for login sessions and baseline security.
- 分析类 Cookie 仅用于改进体验与性能，不用于出售个人画像。Analytics cookies are used to improve performance and usability, not for selling personal profiles.
6. 安全与保留6. Security and Retention
- 采用权限控制、传输加密、日志审计等措施保护数据。We apply access controls, encrypted transport, and audit logs to protect data.
- 数据保留周期依据业务需要、合同约定与法律要求确定。Retention periods are based on business needs, contracts, and legal obligations.
- 如发生安全事件，我们将依据适用法律进行评估、处置与通知。If a security incident occurs, we will assess, mitigate, and notify in accordance with applicable laws.
7. 您的权利7. Your Rights
- 您可根据适用法律申请访问、更正、删除、限制处理或导出相关数据。Subject to applicable law, you may request access, correction, deletion, restriction, or export of relevant data.
- 如您通过企业账户使用服务，部分请求需由账户管理员统一发起。For enterprise-managed accounts, certain requests may need to be submitted by your account administrator.
8. 未成年人8. Children
本服务面向企业客户，不面向未成年人单独使用。 The service is intended for business use and is not directed to children.
10. 发件人与收件人信息处理10. Sender and Recipient Data Handling
- 为完成履约，我们会处理发件人与收件人的姓名、联系方式、地址及配送相关数据字段。To fulfill shipments, we process sender/recipient names, contact details, addresses, and delivery-related data fields.
- 该等信息仅用于出单、追踪通知、投递协同、异常联系与售后核查。Such information is used only for label creation, tracking notifications, delivery coordination, exception contact, and post-shipment verification.
11. 支付与账务数据11. Payments and Billing Data
- 支付处理通常由合规的第三方支付服务商完成，平台不直接存储完整银行卡敏感信息。Payment processing is typically handled by compliant third-party processors, and we do not directly store full sensitive card data.
- 我们保留必要账务记录用于对账、审计、争议处理和法定义务履行。We retain necessary billing records for reconciliation, audit, dispute handling, and legal obligations.
12. 与合作方的数据共享边界12. Data Sharing Boundaries with Partners
- 仅在完成服务必要范围内与承运商、保险、通信、风控或客服工具供应商共享数据。Data is shared with carriers, insurance, communication, risk, or support tools only where necessary for service delivery.
- 对外共享采取最小化原则，并通过合同条款约束对方的数据保护责任。External sharing follows data minimization and contractual safeguards for data protection responsibilities.
13. 账户终止后的数据保留13. Retention after Account Termination
当您停用账户后，我们将根据合规、审计、争议解决及税务要求保留必要记录；超出保留目的的数据将按流程删除或匿名化处理。 After account termination, necessary records may be retained for compliance, audit, dispute resolution, and tax obligations; data beyond retention purposes is deleted or anonymized according to policy.
14. 地区性数据权利说明14. Region-Specific Data Rights
我们尊重并支持适用法律下的数据主体权利（如访问、更正、删除、限制处理、反对处理或数据可携）。具体权利范围与响应时限取决于您的所在地法律。 We honor data subject rights under applicable laws (such as access, correction, deletion, restriction, objection, or portability). Scope and response timelines depend on your jurisdiction.
15. 政策更新与联系我们15. Updates and Contact
如需查询或更正相关数据，请联系客户支持邮箱：support@easyshippingx.com For data access, correction, or privacy questions, contact: support@easyshippingx.com
我们可能基于合规、产品与运营变化更新本政策，更新后将在本页面发布并生效。 We may update this policy due to compliance, product, or operational changes. Updates are posted on this page and become effective upon publication.