Getting started
Prepare account details and choose a portal, Excel or API starting point.
CUSTOMER SUPPORT
Here to help.
Here to help.
From setup to shipping.
Find practical guidance, prepare the details that matter, or contact the EasyShippingX team to work through your next step.
- Setup & onboarding
- Daily shipping
- Email follow-up
START WITH YOUR QUESTION
How can we help?
Start with relevant guidance, or reach out with your question.
Labels & printing
Check shipment details, label format and the result of your label request.
Tracking & delivery
Review the latest tracking events, handoff records and affected shipments.
Billing & refunds
Gather shipment references, billing lines and adjustment or refund records.
API integration
Share the endpoint, time, error details and a redacted request example.
Account access
Include your account email, the steps taken and any access message.
YOUR FIRST SHIPMENT STARTS HERE
A clear path from setup to first shipment.
Align your account, services and workflow before moving into daily shipping.
- 01
Prepare company & warehouse details
Share company details, contacts, account email and shipping origins.
- 02
Review & sign the agreement
An agreement is prepared from your details for the authorized signatory.
- 03
Set up the account & services
After signature, confirm applicable carrier services and your connection path.
- 04
Validate your first shipments
Check labels, handoffs, tracking and charges before expanding operations.
View the account setup checklist
- Legal company name, registered address and registration document
- Authorized signatory’s name, title and email
- Business contact name and contact information
- Account email and the email for invoices and rate cards
- U.S. shipping-origin addresses and ZIP codes
- Estimated daily volume, typical weights and dimensions, and current systems
Provide documents through the channel agreed with our team. The support form below does not require document uploads.
ANSWERS THAT HELP
Start with clear answers.
These are common questions during setup and daily operations. Your agreement, rate information and applicable carrier rules govern specific services and charges.
Explore practical resourcesWhat do EasyShippingX and the carriers each handle?
EasyShippingX provides workflows for rate comparison, labels, tracking and billing, with onboarding and issue support. The selected carrier handles physical transportation and last-mile delivery. Available services depend on account configuration and shipment eligibility.
What information is needed to open an account?
Typically, we need your legal company name and registered address, registration document, authorized signatory and contact details, account and billing emails, and U.S. shipping-origin addresses with ZIP codes. We prepare the agreement after receiving the details, then create the account and confirm applicable services after signature.
Do I need an API integration to start shipping?
No. You can begin with the portal or Excel bulk upload, then evaluate the API as your workflow and systems require. Confirm account setup, enabled services and handoff arrangements before your first shipments.
How do we choose a carrier? Is the lowest rate selected automatically?
Select carriers using origin, destination, weight, dimensions, coverage and delivery requirements. In the API workflow, your system receives available services and quotes, selects a service, then creates the shipment. Your team controls carrier selection.
Can we connect our existing WMS, ERP or shipping software?
An API connection can be evaluated. Share your current system, intended workflow and technical contact so we can review data mapping and the connection approach. Native connectors for individual platforms need to be confirmed separately.
How are pickup and warehouse handoffs arranged?
Share the full shipping address, ZIP code, estimated daily volume and carrier mix to review applicable arrangements. Sort parcels by carrier as required. Handoff locations, cutoffs and pickup conditions need to be confirmed for each service and warehouse.
Why is there no tracking update after a label is created?
Creating a label does not mean the carrier has received the parcel. Check the physical handoff and first carrier scan, then share the tracking number, label creation time, handoff time and available evidence for review.
Why can the final charge differ from the initial quote?
Initial charges use the declared shipment details. Carrier weight or dimension audits and applicable surcharges can lead to later adjustments. Have the shipment reference, original measurements, quote and billing line ready for a detailed review.
How do label refunds differ from loss or damage claims?
Label cancellations or refunds concern the label and its applicable usage rules. Loss or damage claims concern the shipment and carrier review. Share the shipment reference and supporting documents for assistance. Eligibility, deadlines and outcomes follow the applicable carrier rules.
What happens after I submit a support request?
Your request goes to the support team, who will contact you at the email provided and ask for further details if needed. If multiple shipments or a critical workflow are affected, include the impact and start time so the team can assess the issue.
LET’S WORK THROUGH IT
Contact the EasyShippingX team.
Tell us what you need help with. We will follow up at the email you provide.